Globally Teleplan offers after sales trusted services for leading communications, computer and consumer electronics companies. Here in The Netherlands Teleplan is the repair center for KPN mobile customers. The previous Telephony platform was limited in its capacity and capabilities. Therefore Teleplan had to look for a new telephony solutions platform with more functionality, flexibility, scalability, ease of use and cost effectiveness. The storm Cloud Contact Center fulfills all these requirements. It also offers additional features to support Teleplan’s multichannel strategy.